Client Feedback Form Thank you for using our services. Your feedback is essential to help us improve our service quality and member experience. Please take a moment to share your valuable feedback. Name *Company Name (Optional)Email Address *Section 1: Overall ExperienceAccessibility of your Client Service Officer *Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedClarity in explaining terms and conditions of your policy *Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedResponsiveness of the Customer Service Team *Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedSpeed of Claim Approval/Processing *Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedHelpfulness and Professionalism of Staff *Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedOverall Satisfaction with Client Service team *Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedSection 2: Service Specific FeedbackWas your policy endorsement proactively managed & kept you informed of its progress? *YesNoPartiallyWas your inquiries or claims quickly responded? *YesNoPartiallyWere policy terms & conditions clearly explained? *YesNoPartiallyHow easy was it to reach customer Service Team? *YesNoPartiallySection 3: Open FeedbackWhat did you find most helpful or satisfactory in our service?What challenges or issues did you experience?Which area do you think that our Client Service team needs to improve urgently? *ProactivenessCommunicationProduct knowledgePositive attitude & empathySection 4: RecommendationAny additional comments:Would you recommend JdV International Insurance Brokerage to others? *YesNoMaybeDisclaimer:The information provided in this form is collected solely to help us improve our services and enhance client experience. All responses will be treated confidentially and will not impact the terms, conditions, or pricing of any current or future insurance policies. Please note that this form does not constitute a formal complaint. For official complaints, clients are advised to contact us through our designated complaints handling channels. By submitting this form, you consent to the use of your feedback for internal review, quality assurance, and service improvement purposes. Personal information will be handled in accordance with applicable UAE data protection laws and regulatory requirements. Send Feedback